Policies

Welcome to Willowclay.com.  Please review the following basic terms that govern your use of, and purchase of, products from Willowclay.com. Please note that your use of Willowclay.com constitutes your agreement to follow and be bound by those terms.

General

We may, from time to time, change the terms that govern your use of Willowclay.com Your use of Willowclay.com following any such change constitutes your agreement to follow and be bound by the terms as changed.  We may change, move or delete portions of, or may add to, Willowclay.com from time to time.

Product Information

Most Willowclay.com products displayed on Willowclay.com are available in select stores in the United States while supplies last. In some cases, merchandise displayed for sale may not be available in stores. The prices displayed at Willowclay.com are quoted in U.S. Dollars and are valid and effective only in the United States.

Delivery

Purchased items will be shipped within two (2)business days of confirmation of your order. Please allow up to 2 weeks for standard shipping delivery to arrive, unless you have chosen an alternate shipping method. All Next Day shipping orders must be received by 10 am PST. Please allow up to 2 business days for order processing. If you still have not received your purchase after 3 weeks, please notifycustomerservice@willowclay.com. You will receive an email fromcustomerservice@willowclay.com when your order has been confirmed.

Prices, Shipping & Handling Charges

All orders are shipped USA Fedex Smartpost unless selected otherwise. Rates are calculated through Fedex in the shopping cart. All orders within California will incur the current California sales tax. Please contact customerservice@willowclay.com if you have any questions.

Product Availability

Although availability may be indicated on Willowclay.com, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products that have substantially similar functionality and specifications to the products ordered or cancel your order.

Returns & Exchanges

All returns and exchanges must be submitted to customer service for a Return Authorization Number.

You can submit a return request by emailing customerservice@willowclay.com

Returns without Return Authorization Numbers will not be accepted.

We will accept unworn, unwashed merchandise in its original condition for return within 30 days of the shipping date.

1.      Pack the item(s) securely in the original product packaging, if possible.  Please include all paperwork, parts and accessories. All items must be returned in good condition, to ensure the refund or exchange will be accepted.

2.      Enclose the original packing slip with the item. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s).

3.      Before sending your return shipment, please remove all extra labels from the outside of the packaging.

4.      Send the return package to:

Willow & Clay
Attn: Returns
4950 E. 49th Street
Vernon, CA 90058

5.      You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receipt of the returned order.

6.      Credit for gift returns will be issued to the original purchaser.

7.      You will be refunded the return shipping cost if the return is a result of a manufacturing defect or a shipping error.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on Willowclay.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of Willowclay.com copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Willowclay.com collectively, and its subsidiaries and/or affiliates. Willowclay.com as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Willowclay.com. The contents of Willowclay.com, and Willowclay.com as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of Willowclay.com. You may download or copy the contents and other downloadable materials displayed on Willowclay.com for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, Willowclay.com, or any related software.

User Comments, Feedback, Postcards and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Willowclay.com on or by Willowclay.com or otherwise disclosed, submitted or offered in connection with your use of Willowclay.com shall be and remain Willowclay.com’s property. Such disclosure, submission or offer of any submission shall constitute an assignment to Willowclay.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties. Thus, Willowclay.com will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any submission. Willowclay.com is and shall be under no obligation (1) to maintain any submission in confidence; (2) to pay to user any compensation for any submission; or (3) to respond to any user submission.
You agree that no submission by you to Willowclay.com will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no submission by you to Willowclay.com will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any submission you make.

You agree that Willowclay.com may use and/or disclose information about your demographics and use of the Willowclay.com in any manner that does not reveal your identity. By participating in Willowclay.com sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Willowclay.com may use your information for marketing and promotional purposes.

Willow & Clay Communications to You

You agree that Willowclay.com may send electronic mail to you for the purpose of advising you of changes or additions to this Willowclay.com, about any of Willowclay.com products or services, or for such other purpose(s) as Willowclay.com deems appropriate.

 

 

 

 

 

Shipping Info

Most orders ship within two (2) days of confirmation of your order. We do not ship on Saturdays, Sundays or holidays. Some orders will take longer to process. We ship orders to all US states and territories.

Willow & Clay Privacy Policy

Willowclay.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. Willowclay.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Willowclay.com recognizes that it must maintain and use customer information responsibly.

Willow & Clay will not rent or sell your e-mail address for any reason. Willow & Clay shares information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions as well as other companies whose promotions we think will interest you. We may disclose information about you to other members of the Willow & Clay corporate family and as required by law. We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law.

If at any time you would like us to delete any of your personal information on file, just email customerservice@willowclay.com. Please be sure to include your e-mail address, full name and password.

If you are under the age of 13, you are not permitted to submit any personal information to Willowclay.com. Willowclay.com is intended for users who are 13 years of age and older. Security when ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On Willowclay.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.

 

Links

Willowclay.com may contain links to other Internet sites. Willowclay.com shall not be held liable for the availability or content of such sites or any article contained on or obtained through such sites. Any link to another site or any reference to information, products or services supplied by third parties, in no way imply that Willowclay.com has given its approval concerning those sites or articles. Any question or comment concerning any other site must be sent to that site's operator. No link with the Site is authorized without Willowclay.com’s prior written approval.

Credit Cards Accepted

Willowclay.com accepts the following forms of payment:

  • American Express
  • Visa
  • Mastercard
  • Discover

Shipping Policy

Most orders shipped within 24-48 business hours. Weekends and holidays excluded. Fedex does not pick up or deliver packages on weekends or holidays. Next Day Shipping order must be submitted by 10 AM PST. Items ordered together may ship separately. Willowclay.com does not ship internationally. Signatures are required for the delivery of the following orders: All orders over $150.00, all first time Fedex Next Day air orders, All first time orders with different bill to and ship to addresses.
* Fedex will not deliver a box that is signature required without someone being available to sign for the package. If this is a problem give us a call within 24 hours of placing your order.

Order Verification

All suspect orders are subject to verification, this is done for your protection. Suspect orders will be held until verified. All unverified orders will be automatically canceled after 7 days.

Shipping Transit Times

All Estimates Exclude Weekends & Holidays and order processing time

  • Smart Post: 5 – 10 Business Days
  • Standard Shipping: 5 – 7 Business Days
  • Two-Day Delivery: 2 – 3 Business Days
  • Next Day Delivery: 1 – 2 Business Days

Calculating Shipping Costs

Place the items you wish to order in your Shopping Cart & View it.

Inaccuracy Disclaimer

From time to time there may be information on Willowclay.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Willowclay.com purchase you may return it with your invoice by mail. Please see our Return Policy.

Indemnification

You agree to defend, indemnify and hold Willowclay.com harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Miscellaneous

Unless otherwise specified and except to the extent Willowclay.com products are offered for sale in the United States through Willowclay.com, Willowclay.com the contents thereof are displayed solely for the purpose of promoting Willowclay.com’s products and services available in the United States and select foreign markets. Willowclay.com is controlled and operated by Willowclay.com from its office in Vernon, California. This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of Los Angeles.

Termination

These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Willowclay.com without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Who should I contact if I have further questions? If you have any further questions that we have not answered or would like to give us feedback send us and e-mail at customerservice@willowclay.com.

 

Disclaimer

WILLOWCLAY.COM AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THATWILLOWCLAY.COM SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.